Troubleshooting Procedure for Apple TV Running XBMC

There are simple solutions to pretty much any problem having to do with running XBMC on the Apple TV. Take a few seconds to read what we recommend and you’ll relieve future aggravation by knowing what to do.

TROUBLESHOOTING PROCEDURE FOR APPLE TV RUNNING XBMC

Video Freezing – Constant Buffering or Freezing

Step 1: Unplug your Modem and Router from their Electrical Source. Should any lights remain illuminated, remove battery from device. Leave unplugged for 15 Minutes.

Step 2: After 15 Minutes has passed, replug electricity to the Modem and then to the Router. Wait a minute and then verify that your Internet is working by visiting your favourite web site from you computer.

Step 3: Press and Hold both the “MENU” and “DOWN” button on the Remote Control (at the same time) for 30 Seconds, then release.

Step 4: Wait for your Apple TV to reboot. If you don’t see the “Movies” menu, it means that you need to reconfigure your internet settings.

TIP: Prioritize the use of Sockshare and Putlocker links!

TIP 2: From the Native Apple TV Main Menu, go to “Settings” -> “Audio & Video” and Change the “Output” to the “16 bit” setting.
From the XBMC Main Menu, go to “SYSTEM” -> “Settings” -> “System” -> “Audio Output” then Change “Audio Output” to the “Optical/Coax” setting.

Plugin Script Error – Caused by Random Issues

Step 1: Follow the “Video Freezing” troubleshooting procedure above, then Retry the Addon. Continue the guide should it still not work.

Step 2: Launch XBMC go into “SYSTEM” -> “Settings” -> “Add-ons” -> “Get Add-ons” next.

Step 3: Highlight the Repository that Contains the Addon that’s giving you Trouble, don’t open it though.

Step 4: Hold the “MENU” button on the Remote Control for 3 Seconds, then Click the “Check for updates” popup menu option.

Step 5: Hold the “MENU” button again for 3 Seconds, this type clicking the “Force refresh” option.

TIP: Still getting errors? Go into the Add-on Settings for the specific addon and Disable Metadata, this should correct the situation. You can quickly launch Add-on Settings under Video Addons from the main menu, by highlighting the addon name, then holding the “MENU” button for 3 Seconds. If you’re still having problems, “Uninstall” then “Reinstall” the specific addon to see if that helps. Alternatively, you can also try using the “Rollback” function within the settings for the addon.

Cache Full – Extended Use

Press and Hold both the “MENU” and “DOWN” buttons (at the same time) on your Remote Control for 30 Seconds in order to reboot the device.

Remote Control Frozen – Out of Sync

Press and Hold both the “MENU” and “LEFT” buttons (at the same time) on your Remote Control for 40 Seconds. Should that not work, try replacing the battery.

Mac Computer Being Controlled by Apple TV Remote - Infrared Receiver Function Mishap

Step 1: Click the “Apple Logo” on the Top Left corner of your computer screen.

Step 2: Go into the “System Preferences” menu.

Step 3: Click the “Security” icon.

Step 4: Unlock the Lock icon in the Lower Left corner of the window.

Step 5: Check the “Disable remote control infrared receiver” option.

XBMC Crashing - Won’t Even Launch

Step 1: Open the “Terminal” or “PuTTY” program on your computer.

Step 2: Windows users, use the IP Address of your Apple TV as Hostname, and “Login as” the username “root” (without quotations).
Mac users, type the following command, without the brackets obviously:

ssh root@[IP Address of Apple tv]

Step 3: Use the Password “alpine” (without brackets) to connect. It won’t show as you type, but that’s normal.

Step 4: Copy and Paste the Following Command and then Press Enter. Ignore any Errors displayed in the log.

rm /private/var/mobile/Library/Preferences/XBMC/userdata/Database/*

Step 6: Close the Terminal application, and Relaunch XBMC, it should now function.

Host Key Verification Failed or Remote Host Identification Has Changed – SSH Issues on Mac

Open a new Terminal window, then copy and paste the following command:

rm ~/.ssh/known_hosts

If you’re experiencing other issues, please feel welcome to ask for assistance in our Discussion Forums, that’s what they’re there for. Until next time, happy to have been of service.